Terms Of Business

These terms govern the agreement between Surrey Hills Accountancy Limited ("the Company") and the customer named in the Engagement Letter ("the Customer").

These are the terms that govern how we work together. The specific services we'll be providing are set out in your Engagement Letter.

This Agreement takes effect from the date stated in the Engagement Letter and remains in place for the initial term and any extension periods specified there.

The Company will provide the Services using appropriately skilled and competent consultants and Services will be performed and delivered in a professional manner.

We are supervised by the Institute of Chartered Accountants in England and Wales for anti-money laundering compliance. We are required to obtain information to identify and verify our clients. This may be done by requesting the information from you and/or by making searches of appropriate databases designed for the purpose. We will not be able to start working for you until such time as this information is received.

The Customer shall be responsible for the accuracy, completeness and timeliness of all information, documents and records provided to the Company for the purposes of carrying out the Services. The Company will rely on the information provided by the Customer without independent verification unless otherwise agreed in writing.

The Company shall not be liable for any loss, penalty, interest or damage arising from or in connection with errors, omissions or delays in the Services that result from the Customer's failure to provide accurate, complete or timely information. Where inaccurate or incomplete information is provided, the Company reserves the right to charge additional fees for any remedial work required.

The Customer agrees to respond promptly to reasonable requests from the Company for information, approvals or instructions necessary for the performance of the Services. The Company shall not be responsible for any delays in delivery of the Services caused by the Customer's failure to cooperate in a timely manner, including any penalties or interest charges imposed by HMRC or any other regulatory authority as a result of such delays.

Where the Company submits work to the Customer for review and approval prior to filing or submission — including but not limited to tax returns, accounts or regulatory filings — the Customer is responsible for reviewing such work carefully and notifying the Company of any errors or omissions before approving it. The Customer's approval shall constitute confirmation that the work accurately reflects the information provided and that the Customer authorises submission.

The Customer is responsible for maintaining adequate financial records in accordance with all applicable legal and regulatory requirements, including those imposed by HMRC. The Company is not responsible for the Customer's record-keeping obligations.

The Customer shall promptly notify the Company of any changes in their circumstances that may be relevant to the Services being provided, including but not limited to changes in business structure, ownership, residence or any correspondence received from HMRC or other regulatory authorities.

The Customer agrees to pay the fees specified in the Engagement Letter schedule, together with any applicable VAT, within 30 days of the date of invoice. Payment must be made in accordance with the payment method set out on the relevant invoice. All sums due and payable by the Customer under this Agreement shall be paid in full by the due date, without any deduction, set-off or counterclaim, unless expressly permitted under the terms of this Agreement.

Where a payment is overdue and undisputed, Surrey Hills Accountancy Limited reserves the right to charge interest from the due date at a rate of 3% above the Bank of England base rate, accruing daily until the outstanding amount is settled.

If any of the following events occurs, the Customer shall be deemed to have repudiated this Agreement and the Company shall be entitled to terminate it and/or the provision of the Services with immediate effect:

(a) the Customer fails to pay any fee or other amount payable under this Agreement within 14 days of the due date for payment; or

(b) the Customer breaches any other obligation under this Agreement and fails to remedy such breach within 14 days of written notice from the Company requiring it to be remedied.

In the event of any such default, the Company may, at its discretion, elect to suspend the provision of the Services rather than terminate this Agreement, until the relevant default has been remedied to the Company's reasonable satisfaction.

If this Agreement is terminated for any reason, the following will apply:

• Any outstanding fees and charges accrued up to the date of termination become immediately payable.
• The Customer must stop using the Company's services with immediate effect.
• All confidential information belonging to us must be returned or securely destroyed, at our discretion. If destroyed, we may request written confirmation from an authorised representative of the Customer's business.
• We will destroy all confidential information belonging to the Customer and confirm this by email.

We will provide our services with reasonable care and skill. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, wilful default or any other liability that cannot be excluded by law. Subject to the foregoing, our total liability to the Customer shall not exceed the fees paid by the Customer in the preceding 12 months. We shall not be liable for any indirect or consequential loss, including loss of profit, loss of goodwill, loss of business opportunity, or loss of anticipated savings.

Both parties agree to treat any information shared between them as confidential, handling it with at least the same care they would apply to their own confidential information. Neither party will use, share or disclose the other's confidential information except where required to do so by law or regulation.

The Company and the Customer may communicate with each other by electronic means, including email, throughout the course of this Agreement. Whilst the Company will take reasonable precautions to ensure the security of electronic communications, the Customer acknowledges and accepts that the transmission of information by email and other electronic means is not entirely secure and may be subject to interception, loss, corruption or unauthorised access by third parties. The Company shall not be liable for any loss or damage suffered by the Customer arising from or in connection with the interception, loss, corruption or unauthorised access of any electronic communication sent by either party in connection with this Agreement, where such loss or damage is beyond the reasonable control of the Company. Where the Customer or the Company sends sensitive financial, personal or confidential information by email or other electronic means, they do so at their own risk. The Company recommends that particularly sensitive information is shared via secure file transfer methods where available, and the Company will endeavour to make such methods available where reasonably practicable. Neither party shall be responsible for any delay in the performance of its obligations under this Agreement caused by a failure in electronic communications that is beyond its reasonable control.

This Agreement and the rights arising under it are personal to Customer and are not transferable or assignable by the Customer without the prior written consent of the Company. The Customer acknowledges that the Company may assign its rights to payment under this Agreement to a third party (Assignee). The Assignee shall not be liable for the performance of the Services or any of the Company’s obligations under this Agreement.

This Agreement shall be governed by and construed in accordance with English law. Both parties agree that any disputes arising under or in connection with this Agreement will be resolved exclusively through the English courts.

We are subject to regulation by the Institute of Chartered Accountants in England and Wales (ICAEW). The website of our professional body is www.icaew.com where you can find details of our firm in the register of members along with the code of ethics and the regulatory framework with which we are required to comply.

We are required by our professional body the ICAEW to have professional indemnity insurance. Our insurer is Hiscox Insurance Company Limited. Further details can be provided on request.

We aim to provide an excellent service at all times. However, should you be dissatisfied with our service in any way, please contact Ben Withinshaw by writing to Longfrey Cottage, Dorking Road, Chilworth, Surrey GU4 8RH, calling 01483 970 410 or emailing [email protected]

This Policy was last updated on 01 July 2026.